Q&A .
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Q&A on Troubleshooting
There is still liquid in the GATSBY Premium Type Deodorant Spray （quasi-drug）container, but it has stopped spraying.
This product is designed to be used while being held upright (as described on the back of the product). If you use this product while holding the container sideways or upside down and then do not use it for several days, the nozzle may become clogged.
If the spray does not come out, you may be able to unclog the nozzle by trying the procedure below.
[Procedure]
1．Insert a coin, etc. between the spray cap and the can.
* Inserting it with too much force may cause the joint of the cap to break. Please insert the coin lightly.
2．While inserting the coin, push up the opposite side of the cap with your thumb.
3．Remove the spray cap gently.
* You can also remove the cap with a pair of pliers by pulling it straight up.
4．Run the inside of the cap under water to remove any solidified material from the nozzle.
When doing so, do not cover the nozzle with your finger.
5．Dry the cap completely and place it back onto the can again.
* If the problem is not resolved at once, repeat the process several times.
*If the problem persists after you have tried the above procedure, please contact our Customer Service Office.
If none of the answers above resolve your issue, lease contact the Customer Relations Division .
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