- Material Issue 1 Creating an easy-to-start grooming culture
- Material Issue 2 Expanding Dedication to Service to a diversity of consumers
- Material Issue 3 Realizing mutual growth of employees and the company
- Material Issue 4 Actions for sustainable global environment
- Material Issue 5 Sustainable procurement of raw materials
- Material Issue 6 Maintaining/enhancing the corporate base
- Environmental policy・promotion system
- Preventing Global Warming
- Formation of a Recycling-Oriented Society
- Pollution Prevention
- Biodiversity Conservation
- Environmentally Friendly Products and Promotional Items (Products and promotional materials that reduce plastic)
- Environmentally Friendly Products and Promotional Items (Products and sales promotion materials using sustainable paper containers and packaging materials)
Q&A Questions and Answers
HomeCustomer SupportQ&A on Troubleshooting
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Q&A on Troubleshooting : 30 results
Hair Styling
- Why is hairspray so hard to wash out?
- Why does my LUCIDO-L Designing aqua Hair Curl Lotion <Airy> suddenly stop coming out while I am using it?
- Why does my hairspray suddenly stop emitting spray while I am using it?
- I slipped on some hairspray residue on the floor, how can I get rid of it?
- I can’t wash the wax out of my hair completely when I shampoo. What should I do?
- I feel my hair loss has got worse after changing to a different hair grooming product. Is that right?
- When I use GATSBY or other hair foam why does it sometimes stop coming out of the can mid-use, or come out as liquid rather than foam?
Hair Care
Hair Coloring
- What should I do if I get hair dyeing product on the floor or walls?
- When dyeing my hair, what do I need to prevent clothes and household items from getting stained?
- What should I do if the contents leak when I clean and reassemble the nozzle cover after I use LUCIDO Hair Color One Push Type?
- The contents of my LUCIDO Hair Color One Push Type only came out on one side of the canister and didn't dye my hair.
- The cover of my LUCIDO Hair Color One Push Type canister is stuck. How can I remove it to wash it after use?
- If I get an allergic reaction from a hair dyeing product or bleach containing persulfates, can I never use such products again, even if they are made by another company?
- What should I do if I get an allergic reaction or rash from a hair dyeing product?
- What should I do if I have a skin reaction as a result of a patch test?
- What should I do if I get hair dyeing product on my clothes?
- What should I do if I get hair dyeing product on my hands, face, or neck?
- What should I do if I get hair dyeing product on my vanity unit or other parts of my bathroom?
Face Care
- When I use GATSBY shaving foam, why does it sometimes stop coming out of the can, or come out as liquid rather than foam?
- When I use Bifesta Foaming Whip, why does it sometimes stop coming out of the can, or come out as liquid rather than foam?
Body Care
- How do I remove the plastic top from the canister body of my spray-on deodorant so I can recycle them?
- My clothes changed color after I used deodorant. How come?
- There is still liquid in the GATSBY Premium Type Deodorant Spray （quasi-drug）container, but it has stopped spraying.
General
- What can I do to prevent accidental ingestion at home?
- Warnings when using cosmetics
- Will cosmetics harm my glasses if I get some on the frame?
- What should I do in cases of accidental contact with eyes?
- What should I do in case of accidental ingestion?
- Is it possible to become allergic to cosmetics that I’ve used previously without any problems?
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